Connections

Contact Center celebrates the magic of excellent customer service during Employee Appreciation Week

Working in the Kelsey-Seybold Contact Center takes a special blend of skills, abilities, and attitudes. Every team member works toward a common goal: to provide excellent customer service 24/7, 365 days a year. Their hard work and dedication to assisting patients was celebrated during the Contact’s Center’s 12th annual Employee Appreciation Week held Oct. 7 – 11.

“Our Contact Center employees are critical to Kelsey-Seybold’s success. They’re typically the first point of contact for many of our patients – a crucial first impression that sets the stage for patient engagement with our organization,” said Sabine Harrison, Contact Center Director. “The Contact Center leadership team wants to make sure our employees understand how important they are to us. That’s what makes this week’s celebrations so special.”

To help recognize this vital group of employees, the Contact Center leadership team, along with the Special Events Committee, worked together to plan fun events and activities throughout the week, such as a special recognition board, raffle prizes, crossword puzzles and word scrambles, team-building activities, as well as special treats throughout the week including popcorn, candy, and pizza!

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Contact Center leadership and guest judges participated in the Contact Center Magic Marker Creed presentations (left to right): Sabine Harrison, Contact Center Director; Susie Burgess, HR Communications Consultant; Stephen Gissendanner, Contact Center Support Manager; and Elva Ramirez, R.N., Contact Center (SE).

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Latreal Winfrey, Contact Center Manager, submits her raffle ticket for a chance to win one of several prizes during Employee Appreciation Week.

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New Hire Class 13 presenting their Magic Marker Creed poster to the judges (left to right): Dulce Sofoifa, Healthcare Service Rep I Multilingual; Margo Williams, Healthcare Service Rep I; Arvalon Duncan, Contact Center Training Specialist; Ashley Baxter, Healthcare Service Rep I; and Maria Florez, Healthcare Service Rep I Multilingual.

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The daytime answering service team proudly displays their Magic Marker Creed presentation (left to right) DeShawn Ward, Healthcare Services Representative III, Answering Service; Rex Box, Messaging System DB Administrator; and Patrick Goebel, Team Lead, Answering Service.

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Stephen Gissendanner, Contact Center Support Manager; Sabine Harrison, Contact Center Director; and Rex Box, Messaging System DB Administrator, serve pizza to the Contact Center staff for their lunch.

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Connections is published on behalf of all Kelsey-Seybold Clinic employees. We welcome your kudos, contributions and comments!